FAQ

  • Q: What does Lumes Connect do exactly?

    Lumes Connect uses AI to re-engage cold or inactive leads via SMS and email. When a lead shows renewed interest, we alert you so you can follow up directly and close the deal. You only pay when that lead converts.

  • Q: How do you access our old leads?

    You have full control over what you share. We can either securely connect to your CRM with limited access, receive an exported list of leads, or simply work with specific customer details that you choose to provide. If you’re not comfortable sharing your full database, that’s completely fine we only need the contacts you want us to re-engage. All data is handled with strict privacy and confidentiality.

  • Q: What kind of businesses do you work with?

    We primarily work with loan and mortgage firms, but our system can be adapted for any business that deals with lead generation and client outreach.

  • Q: Is this legal and compliant with privacy laws?

    Yes. We follow Australian privacy regulations and only contact individuals who previously interacted with your business. All messages include opt-out options.

  • Q: Do I need to pay anything upfront?

    No. There are no setup fees or monthly costs. You only pay when results happen It’s a pay-per-close model.

  • Q: How does your AI work?

    Our AI sends human-like follow-up messages to leads via SMS and email. It understands context, responds to common questions, and flags leads who express genuine interest.